Ready to order? 10 rules for restaurant diners

2026-03-27 - 10:09

Show up, speak up ... and just be nice. Here is one anonymous server’s advice for a happy meal Hospitality is in a right state at the moment, what with the seemingly never-ending shitshow of rising rents and rates, extortionate VAT, higher staffing, produce and utility costs, and all those other well-documented socioeconomic pressures (don’t mention the Bre*it word, please). So the last thing those of us who work in this beleaguered industry need right now is to be kicked in the proverbials by the very people we rely on perhaps more than anyone. And, yes, by that I mean you, our lovely customers. So here is some advice on how to avoid infuriating your serving staff. Turn up ... Pre-Covid, most restaurants didn’t have the balls to take card details or charge for late cancellations and no-shows, but that’s all changed now (thank God). If you buy a ticket to the football or a gig, say, you’ll be out of pocket if you can’t be arsed to turn up. Why should restaurants be any different? What’s more, even if we have charged you a cancellation fee, remember that we’ve still lost out on drink sales and service charge. As told to Bob Granleese Continue reading...