Monzo wrongly denied refunds to thousands of fraud and scam victims

2026-02-07 - 11:15

Ombudsman found bank wrongly rejected 34% of complaints last year, with NatWest and HSBC close behind Monzo has wrongly denied refunds to thousands of fraud and scam victims, the Guardian can reveal. The digital-only bank wrongly rejected more than 1,000 fraud and scam complaints that were closed last year alone, according to data from the Financial Ombudsman Service (FOS). Continue reading...